Treat your suppliers as partners
Sep 05 2011
Harold Rose – Managing Director, Master Tailor Ltd
I’ve Gone Back to What I Love
I was born into the clothing industry. Our original family business, Alexander Rose, was established in 1945. I became managing director in the late 1970s and employed more than 150 staff producing 800 made-to-measure suits per week. I sold the business in the 1980s and started another that supplied corporate uniforms to blue chip companies. When I sold that I decided to return to my roots – made-to-measure tailoring. I enjoy building personal relationships with my customers and seeing the delight on their faces when they try their suits on for the first time.
Consistency is Everything
Quality and service should never be compromised. Every garment is manufactured by one of Europe’s top tailoring houses using the latest technology. If I thought any other tailoring system produced better quality and value I would be using it.
Treat Your Suppliers Well
I used to be a large employer, but now I outsource everything, from bookkeeping to warehousing, and can even track every garment through the production process. It’s like having my own factory without the people or buildings. I treat all my suppliers as trading partners – without them I wouldn’t have any customers. I have the same attitude towards the Bank. Over the six years I have been trading as Master Tailor, the Bank has been flexible and cooperative in all its dealings, and has helped my business grow. I feel very fortunate that I enjoy what I do.
To read this article online please visit http://www.nw-businesssense.com/case-studies/Master-Tailor.html
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